1 Introduction
Depobos ("we", "our platform") respects the privacy of every user who accesses the website depobos.im and using our services. This Privacy Policy has been drafted in compliance with Personal Data Protection Act 2010 (PDPA) Malaysia and to ensure you have a full understanding of how your personal data is managed.
This Privacy Policy applies to all depobos platform users — whether you are simply browsing our website, registering as a new member, or an active player who regularly uses our slots, live casino, Sports Betting, poker, e-sports, and table games services.
We believe transparency is the foundation of trust. That is why this document is written in plain, straightforward language — not convoluted legal jargon — so every Malaysian user can make informed decisions about their personal data.
depobos's commitment: We never sell your personal data to any third party for marketing purposes. Your data is used solely for the purposes stated in this document.
2 Data Collected
Depobos collects various categories of personal data depending on how you interact with our platform. Below are details of the data we may collect:
| Data Category |
Sample Information |
Purpose |
| Identity Data |
Full name, date of birth, MyKad/passport number |
Account verificationKYC |
| Contact Data |
Email address, phone number, address |
CommunicationsSupport |
| Financial Data |
E-wallet details, RM transaction history |
Payment processing |
| Technical Data |
IP address, browser type, operating system, device |
SecurityDiagnostics |
| Usage Data |
Game history, bets placed, active session duration |
Platform improvements |
| Communication Data |
Support chat logs, emails, complaints |
Service quality |
Data Minimisation Principle: depobos only collects data that is strictly necessary to deliver our services. We do not collect excessive or irrelevant data beyond what is needed to operate the platform.
3 How Data Is Collected
Depobos collects your personal data through the following channels:
- Account registration: When you fill in the registration form with your name, email address, phone number, and date of birth.
- Identity verification (KYC): When you submit an identity document such as your MyKad or passport to verify your identity before your first withdrawal or withdrawals exceeding a certain limit.
- Financial transactions: When you make a deposit via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX Maybank2u, or CIMB Clicks, your transaction details are recorded automatically.
- Platform usage: Data about the games you play, bets placed, and time spent on the platform is collected automatically by the system.
- Support communications: When you contact our support team via live chat, email, or WhatsApp.
- Cookies and tracking technologies: Your browser automatically sends certain technical information to our servers whenever you use the depobos platform.
4 Purpose of Data Use
Depobos uses the personal data collected for the following purposes, which are lawful under Malaysia's PDPA:
- Account management: Creating, verifying, and maintaining your user account on the depobos platform.
- Transaction processing: All deposits and withdrawals are processed in MYR via legitimate local payment methods.
- Identity verification (KYC): Meets anti-money laundering (AML) compliance requirements and verifies that users are at least 18 years of age.
- Platform security: Detecting and preventing fraudulent activity, unauthorised access, or misuse of the platform.
- Enhanced user experience: Analyses usage patterns to improve platform features, slots, Live Casino, and Sports Betting services.
- Service communications: Sending important notifications regarding your account, transactions, changes to our terms, or security matters.
- Marketing (with consent): Sending information about promotions, bonuses and new offers only where you have given explicit consent.
- Legal compliance: Complying with legal obligations including PDPA 2010, regulatory directives, and compliance requirements.
Marketing: You may withdraw your marketing consent at any time through your account settings or by contacting our support team. Withdrawal of consent does not affect any data processing that took place prior to that point.
5 Data Sharing
Depobos does not sell, rent, or disclose your personal data to third parties for their own commercial purposes. However, we may share your data in the following limited circumstances:
- Payment service providers: Transaction details are shared with e-wallet providers (Touch 'n Go, GrabPay, Boost, ShopeePay) and banks (via DuitNow and FPX) solely for the purpose of processing your payments.
- Game providers: Usernames and account IDs may be shared with third-party game software providers that support our platform, subject to strict confidentiality agreements.
- Legal authority: depobos will disclose data when required to do so by Malaysian law, court order, or a lawful request from a law enforcement agency.
- Auditors and consultants: Professionals involved in internal or external audits may access certain data, subject to binding confidentiality obligations.
- Business transfers: In the event of a merger, acquisition, or asset sale, user data may be transferred as part of that business transaction, with reasonable prior notice provided to users.
Our Commitment: All third parties that receive depobos user data are bound by data protection agreements that require them to protect your information to a standard equal to or higher than depobos's own standards.
6 Data Security
Depobos invests seriously in security infrastructure to protect your personal data from unauthorised access, modification, disclosure, or destruction. The security measures we employ include:
- Data encryption in transit using SSL/TLS 256-bit for all communications between your browser and our servers.
- Data stored in our databases is encrypted using the industry-recognised AES-256 encryption algorithm.
- Role-based access control (RBAC) ensuring that only authorised staff can access user data.
- Round-the-clock security monitoring with an intrusion detection system (IDS) and multi-layered firewall protection.
- Regular security audits conducted by independent third parties to identify and address any system vulnerabilities.
- Secure data backups and a disaster recovery plan to ensure service continuity.
Data Breach Notification: In the event of a data breach that may affect your rights and freedoms, depobos is committed to notifying you within 72 hours after we become aware of it, in line with international best practices.
7 Data Retention
Depobos retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by Malaysian law.
- Active account data: Retained for the entire duration that your depobos account remains active.
- Financial transaction data: Retained for a minimum of 7 years in accordance with Malaysian financial and tax regulatory requirements.
- KYC verification data: Retained for a minimum of 5 years after account closure, in compliance with Malaysia's AML requirements.
- Support communication logs: Retained for 2 years for service quality and dispute resolution purposes.
- Technical data and system logs: Retained for 90 days for diagnostic and security purposes.
Once the retention period expires, data will be securely deleted or anonymised so that it can no longer be linked to your identity.
8 User Rights
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by depobos:
Right of Access
You have the right to request a copy of all personal data we hold about you at any time.
Right to Rectification
You may request the correction of any inaccurate or incomplete personal data held in our records.
Right to Erasure
You may request the deletion of your data, subject to applicable legal data retention obligations.
Right to Object
You may object to the processing of your data for direct marketing purposes at any time.
Right to Data Portability
You have the right to receive your personal data in a machine-readable format for portability purposes.
Right to Restriction
You may request that we restrict the processing of your data under certain circumstances as provided by law.
How to Submit a Request: To exercise any of the above rights, contact us at support@depobos.im with the subject line "Privacy Rights Request". We will process your request within 30 calendar days.
9 Use of Cookies
Depobos uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Required
Strictly Necessary Cookies
These cookies are required for core platform functions such as login, session verification, and security. They cannot be disabled, as the platform will not function properly without them.
Required
Performance Cookies
Helps us understand how users interact with the platform — which pages are visited most, page load times, and any technical errors that occur.
Optional
Functional Cookies
Allows the platform to remember your preferences such as language, display theme, and account settings for a more personalised experience.
Optional
Marketing Cookies
Used to display relevant advertisements and promotions based on your interests. You can disable these cookies through your browser settings without affecting the core functionality of the platform.
Cookie Controls You can manage or disable optional cookies through your browser settings (Chrome, Firefox, Safari, Edge). Please note that disabling certain cookies may affect some functionality on the depobos platform.
10 International Data Transfers
Your personal data is processed and stored primarily on servers located within Malaysia or the Southeast Asian region. In certain cases, data may need to be processed at other locations for backup or disaster recovery purposes.
Any transfer of personal data outside Malaysia will only be carried out with adequate safeguards in place, including:
- Transfers to countries with a level of data protection equivalent to or higher than Malaysia.
- Use of standard contractual clauses approved by the Personal Data Protection Commissioner of Malaysia.
- Implementation of appropriate technical and organisational measures to protect data in transit.
11 Children's Privacy
The depobos platform is not suitable for individuals under the age of 18. We do not knowingly collect personal data from children or minors.
Should we discover that we have collected personal data from individuals under 18 years of age without proper age verification, we will take immediate steps to delete that data and close the account in question.
Underage Account Report: If you suspect that someone under the age of 18 has registered on the depobos platform, please contact us immediately at support@depobos.im so that we can take immediate action.
12 Privacy Policy Amendments
Depobos reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or service improvements. When material changes occur:
- We will update the "Last Updated" date at the top of this document.
- We will send a notification via email or an in-account notice for any significant changes.
- Continued use of the depobos platform after any amendments take effect will be considered acceptance of the updated policy.
Recommendations: Bookmark this page and revisit our Privacy Policy at least twice a year to stay informed about how your data is being managed.
13 Contact Us
If you have any questions, concerns or complaints regarding this Privacy Policy or how depobos handles your personal data, please contact our Data Protection Officer at:
- Email: privacy@depobos.im
- General support email: support@depobos.im
- Live Chat: Available 24/7 via the chat icon at the bottom-right corner of the platform
- Email response time: Within 3 business days
You also have the right to lodge a complaint with Department of Personal Data Protection Malaysia if you believe that depobos has violated your privacy rights under PDPA 2010.